A Victims Deliberate Use of Deadly Force

Domestic violence causes far more pain than the visible marks of bruises and scars. It is devastating to be abused by someone that you love and think loves you in return. My resolution that I will be debating is â€Å"A Victims Deliberate Use of Deadly Force is a Just Response to Repeated Domestic Violence†. Domestic Violence is a pattern of behavior which involves the abuse by one partner against another in an intimate relationship such as marriage, cohabitation, dating or within the family.I value the life of both parties including the person who is committing the act of domestic violence. The victim of domestic violence isn’t justified in using deadly force unless the person is committing an act of domestic violence on the victim right that moment. That statement brings me to my first contention, the life of each person involved in a domestic violence dispute are both important. If you are the victim of repeated domestic violence you shouldn’t use deadly force unless it’s in self defense. Read this â€Å"The Secrets of Haiti’s Living Dead†Murder in the first degree is any murder that is willful and premeditated and by killing the man or woman that committed the act of domestic violence you are indeed going to prison to be put on death row. Jodi Arias a young woman killed her boyfriend Travis Alexander and lied about it for two years in 2008. Then in 2010 she confessed to killing her boyfriend in self defense by shooting him once and stabbing him 27 times. Arias say Alexander attacked her, but police say she planned the attack in a jealous rage. Jodi said that that Travis often had violent outburst that resulted in domestic violence. My second contention A Victims Deliberate Use of Deadly Force Domestic violence causes far more pain than the visible marks of bruises and scars. It is devastating to be abused by someone that you love and think loves you in return. My resolution that I will be debating is â€Å"A Victims Deliberate Use of Deadly Force is a Just Response to Repeated Domestic Violence†. Domestic Violence is a pattern of behavior which involves the abuse by one partner against another in an intimate relationship such as marriage, cohabitation, dating or within the family.I value the life of both parties including the person who is committing the act of domestic violence. The victim of domestic violence isn’t justified in using deadly force unless the person is committing an act of domestic violence on the victim right that moment. That statement brings me to my first contention, the life of each person involved in a domestic violence dispute are both important. If you are the victim of repeated domestic violence you shouldn’t use deadly force unless it’s in self defense. Read this â€Å"The Secrets of Haiti’s Living Dead†Murder in the first degree is any murder that is willful and premeditated and by killing the man or woman that committed the act of domestic violence you are indeed going to prison to be put on death row. Jodi Arias a young woman killed her boyfriend Travis Alexander and lied about it for two years in 2008. Then in 2010 she confessed to killing her boyfriend in self defense by shooting him once and stabbing him 27 times. Arias say Alexander attacked her, but police say she planned the attack in a jealous rage. Jodi said that that Travis often had violent outburst that resulted in domestic violence. My second contention

Revisioning the Scholarship Boy

Re-Visioning the Scholarship Boy In â€Å"When We Dean Awaken: Writing as Re-Vision,† Rich describes the dilemma we all face as humans in our search for identity. Are we to allow the forces of the past to define us, or are we to transcend these forces creating a new identity? For Rich her struggle with a male dominated society causes her to redefine herself through writing. As the title of her piece suggests, Rich uses â€Å"writing as Re-vision,† a way to rewrite the past, effectively breaking free of tradition.In â€Å"The Achievement Of Desire,† Rodriguez is faced with a similar crisis of identity, when faced with Hoggart’s concept of the â€Å"scholarship boy†. While this concept seems to represent the hold of authority over Rodriguez, he instead uses it in his search for identity, breaking the hold of authority over him. Rich writes, â€Å"until we understand the assumptions in which we are drenched we cannot know ourselves†¦. †(Ric h 18). In much the same way Rodriguez must understand the assumptions imposed by the concept of the â€Å"scholarship boy† in his quest for self-identity.When examining Rodriguez’s struggle the following questions arise: Has Rodriguez broken free of the academic authorities in his life, which attempt to rigidly define his identity? Is he a â€Å"scholarship boy,† or something more? When contemplating these questions, we come to a surprising result; Rodriguez had used his quest for identity as a catalyst, allowing him to solidify his own philosophy of education. Throughout the achievement of desire Rodriguez uses the concept of the scholarship boy to express his philosophy of education.While at first we see the scholarship boy as a mere caricature, eventually it begins to increase in depth, until finally we realize that Rodriguez is in fact talking about himself. Rodriguez writes: â€Å"In large part, however, the reason he is such a bad student is because he re alizes more often and more acutely than most other students – than Hoggart himself – that education requires radical self-reformation. †(529) In this passage we begin to see pieces of Rodriguez’s philosophy of education. For Rodriguez, a successful education exists as a force of inevitable change.This change often pulls one away from their native culture, integrating them with society. Rodriguez states, â€Å" Radical educationalists meanwhile complain that ghetto schools oppress students by trying to mold them†¦the truer critique would be just the reverse: not that schools change ghetto students too much†¦they change most students barely at all. †(529) For Rodriguez a proper education inevitably â€Å"molds† the student. The emphasis in the American educational system on â€Å"creativity and originality† ultimately hinders the success of the student.Rodriguez furthers his philosophy on education with his views on imitation. For Rodriguez imitation i â€Å"From the story of the scholarship boy there is no specific pedagogy to glean†¦ he makes clear that education is a long unglarorous even demeaning process†¦Ã¢â‚¬ ¦. Great quote to set up another paragraph For rodriguez, education need not be a pleasurable process. While thescholorship boy seems a negative story in reality it is a necessary one in terms of education. For the student of immigrant parents to become educated he must be ripped from his native cultureRodriguez reveals; â€Å"A primary reason for my success in the classroom was that I couldn’t forget that schooling was changing me and separating me from the life I enjoyed before becoming a student. †(516) During the beginning of his life, Rodriguez lives as the â€Å"scholarship boy†. Rodriguez writes, â€Å"I lacked a point of view when I read. Rather I read in order to acquire a point of view. †(527). Furthermore Rodriguez writes â€Å"I knew too much (and not enough) to be able to write anything but sentences that were overly cautious, timid, strained brittle under the heavy weight of footnotes and qualifications.I seemed unable to dare a passionate statement†(531). After these realizations Rodriguez searches for an answer to his shortcomings in academic literature coming face to face with Hoggart’s concept of the â€Å"scholarship boy†. For the first time Rodriguez begins to question himself, framing these inquiries through the concept of the â€Å"scholarship boy† Through questioning himself Rodriguez finally comes to terms with himself allowing a synthesis to occur, applying his skills of abstraction to his problem of identity.Rodriguez writes â€Å"And yet, positively: the ability to consider experience so abstractly allowed me to shape into desire what would otherwise have remained indefinite. †. Rodriguez takes this synthesis further concluding â€Å"If, because of my schooling, I had gr own culturally separated from my parents, my education finally had given me ways of speaking and caring about this fact†(532). Rodriguez goes further to illustrate his transformation, by contrasting his thoughts as a â€Å"scholarship boy† with his thoughts in the present.Rodriguez writes â€Å" Faithfully, I wrote down all that they said. I memorized it: â€Å"The praise of the unlettered by the highly educated is the primary theme of ‘elitist’ literature† But, â€Å"the importance of the praise given the unsolitary, richly passionate and spontaneous life is that it simultaneously reflects the value of a reflective life. †(532). To Rodriguez this quote falls perfectly in line with his own conclusions from his experience, the wisdom of learning to balance the two opposing forces in his life. Yet as a scholarship boy these words mean nothing to him.Rodriguez writes, â€Å"But there was no way for any of it to mean very much to me. I was a sch olarship boy at the time, busily laddering my way up the rungs of education. †(532). Throughout â€Å"Achievement of Desire†, Rodriguez maps his transformation from a â€Å"scholarship boy†, to someone with his own authority. It is possible to see a similar transformation occur for Rich when we examine â€Å"When We Dead Awaken: Writing as Re-Vision†. For Rich the final step of this transformation is through her act of writing about her struggle.Rich writes, â€Å"Moreover if the imagination is to transcend and transform experience it has to question, to challenge, to conceive of alternatives, perhaps to the very life you are living at the moment. †¦. For writing is re-naming. † (Rich 23). It would seem that a final piece of evidence for Rodriguez’s transformation is â€Å"Achievement of Desire† itself. Rodriguez’s ability to write about his struggle allows him to use the transformative power of the imagination, effectively using writing as Re-Vision.

World history Essay Example | Topics and Well Written Essays - 1250 words

World history - Essay Example By the time of the Revolution, they numbered about 10000 in number but regardless of this, they were the largest landowners in the country. Most of the land that the clergy held was done in the name of the Church and given that, this institution was recognized to be supreme in the state, all its members were exempted from payment of tax. The nobility, whose titles were hereditary and, passed down from generation to generation, formed the Second Estate and they too were exempt from taxes, despite their large number. The Third Estate consisted of those people who were from the lower classes of the society and at the top of this group were the bourgeoisie. These tended to find ways of escaping the burden of taxation in various ways and this left the burden on the poorest elements of French society. Moreover, these elements were for a large part responsible for the development of the Revolution because of the oppression they felt from the other Estates. This body was formed during the transitional period of the Revolution after the collapse of the Estates General. The members of the Third Estate, who after growing dissatisfied by the ineffectiveness of the Estates General chose to take matters into their own hands, mainly dominated it. As a result, by means of this dominance came political power and this made some members of the First and Second Estates to join them eventually for their own survival. The formation of this assembly met with stiff resistance from the king, who felt that his power was being eroded. On the other hand, despite this resistance, the assembly continued to meet until it finally came to be officially recognized. This assembly declared the right of man and citizen in France, stating that all men born within its territory was free and equal. This body was later on reconstituted and in its place, the National Constituent Assembly was formed. This idea is a legacy of the Revolution that was inherited from the ideas of the

The gaze Essay Example | Topics and Well Written Essays - 750 words

The gaze - Essay Example There was little in the way of direct nudity in most images of stars, but photographers used great skill in appealing to the unconscious in their pictures. They found ways to hint at emotional dimensions below the surface, thereby triggering the desired reactions in the audience in a subtle way. The image above of the iconic film star Marilyn Monroe makes use of a very striking color contrast to emphasize the partially naked body in the center of the frame. The composition is fairly symmetrical apart from the back of the wicker chair which paradoxically juts out to the right of the central figure. This suggests that the subject sits uncomfortably in a world that is not quite suited to her needs: she is something of a rebel, but at the same time, this attitude makes her vulnerable, because her seated position is not quite secure. A low horizon line at the bottom separates the bright blue floor from the almost black background. The stiff netting material of the dress presents an angula r and yet see-through shield around the subject’s lower body: it is very structural in form, as if to protect her, and yet the light shining through reveals a great deal of the bare skin beneath. This is no doubt a deliberate strategy used by the photographer to tease the eye with an illusion of modesty. The feature of the photograph that I find most interesting is the combination of both mature and immature connotations of female sexuality which exist together in one and the same human subject. The very red lipstick draws attention to the subject’s sensual mouth, and the red fingernails accentuate this still further. Likewise the red toenails hint at deliberate efforts on the part of the subject to make herself sexually attractive to men. On the other hand, the posture bending forwards on the chair serves to hide the upper body, notably the breasts, and the naked feet pointing clumsily inwards suggest a childish awkwardness in front of the camera. The pose is modest, and yet revealing at the same time. This tension is reflected also in the silhouette that the human figure forms. Sitting in the middle of the picture, Marilyn Monroe appears to be slightly off-balance, as the eye is drawn by the outline of the dress from upper left to lower right. This too, makes the figure look insecure and in need of support. The male gaze finds therefore cause to feel both lustful and protective about the figure in the image, and this in nutshell describes the cultural value of the Marilyn Monroe â€Å"brand† in Hollywood cinema terms. The â€Å"look† which she offers the viewer is disarming and innocent, but there are many subconscious clues of a mature sexuality beneath the surface. There are parallels between this image and classical paintings, in which the interplay of light and shade serves to highlight the human flesh tones. This modern photograph is, however, more overtly sexual than classical paintings. A deliberate untidiness in the hairst yle and the direct, full-face angle of the picture suggest a kind of artful frankness. The model is pretending to be caught off-guard in a moment of relaxation, possibly after dancing, but in fact the composition looks very much as if it has been carefully staged to give this impression. A very important part of the picture’s impact is due to the complete lack of background

Web Content Mining Essay Example | Topics and Well Written Essays - 3000 words

Web Content Mining - Essay Example As the research stresses search methods along with their underlying methodologies and supporting implementations have presented us with a great variation in structure. While search engines adopt the least structured methods, portals and directories attempt to adopt a fully structured taxonomy based approach. Wikis have evolved as a semi-structured approach that gained popularity as an effective means of topic-based information retrieval. According to the paper findings web pages (the information resources or documents) can also be searched using more advanced methods that involve the use of Boolean expressions to involve inclusions and/or exclusions, as well as to indicate required terms to appear in results. Not all search engines accept identical means of advanced search. Typically, most users repeatedly try simple keywords until they get an interesting set of documents. No matter how sophisticated the search algorithms are, the searchers’ sifting through text within billions of indexed pages is a highly undeterministic process. There are also commercial factors involved in the relative ranking of pages. Many search engine optimization (SEO) firms now specialize in maintaining good rank in search results for their clients’ sites. It is no simple process for a site or a page to be submitted to search engine that it would be found. SEO has become a discipline that involves statistical, marketing, and fi nancial aspects.

Research Paper on the topic of The greatest Prime Minister in Canadian

On the topic of The greatest Prime Minister in Canadian History for promoting ethnic diversity and communities was Pierre Trudeau - Research Paper Example Trudeau can be regarded as the most important Prime Minister in Canadian history for promotion of ethnic diversity and enhancement of community. The concepts that Trudeau established came from his regard toward these philosophies of diversity. More important, the time frame in which Trudeau lived and the external environment which created change allowed the Prime Minister to make specific decisions that were directly linked to the need for ethnic diversity and community. World War I, changes in Canadian ethnicities and expansion into a global perspective were some of the several alterations which forced the Prime Minister to create a specific perspective about the concepts of ethnic diversity. This research paper will examine how Trudeau offered this to the country as well as whether his policies for reform allowed him to become the greatest leader in history for Canadian diversity and community. The examination in this paper will look at the trends which were established by this Prime Minister as well as how he began to alter policies because of personal beliefs as well as external pressures which were creating a demand for ethnic diversity and changing communities. The examination will not only include actions which were taken by the Prime Minister, but also will incorporate other aspects of the changes made, such as how responses occurred throughout Canada and what the other demands in politics altered in terms of ethnic diversity and community. These perspectives will show how and why Trudeau became the most effective Prime Minister for establishing ethnic diversity and community. When looking at the research, there were several resources which were used. The library began the main search, which led to various books and reviews that were associated with Canadian politics and the way in which this related to the time frame of Trudeau as a leader. When looking at the books and pieces of information, questions began to arise

The Ethics of Mountaintop Removal Essay Example | Topics and Well Written Essays - 1000 words

The Ethics of Mountaintop Removal - Essay Example Moreover, mountaintop removal is associated with the destruction of the physical environment for the surrounding communities which minimizes on the overall good done to the neighboring communities. Human beings generally love the aesthetic view of their surroundings which makes them feel happy about what they see around (Camacho, 2010). Mountaintop removal while mining coal, however, destroys this aesthetic view by deforestation and surface destruction among other scenery destructive activities (Mcgarvey & Johnston, 2013). In fact, deforestation in itself is responsible not only for changing the climatic conditions of an area but also affects the freshness of air that the inhabitants of the neighboring communities breathe (Zullig, M.S.P.H & Hendryx, 2011). This is with regard to the fact that vegetation is responsible for facilitating the gaseous exchange between oxygen and carbon dioxide. Such an interference with the natural sceneries is, therefore, an undesirable activity which re mains to be a total interference to the moral and ethical standards of inhabitants of the neighboring community. Without regulation of the mining activities of companies involved in the mining of coal, it may be impossible to maximize on the principles of utilitarianism which entails creating more â€Å"good† to the community while reducing the bad effects of the mining activities in the neighborhood.The coal industries can be considered to be more consumptive than preservative in their mining processes.

Psychology of Diversity Essay Example | Topics and Well Written Essays - 750 words

Psychology of Diversity - Essay Example It focused on a small, closely-knit South Asian community in Muncie, Indiana. The people in this town are mostly Asians who are part of the diaspora. She recalls that when she left Muncie in 1981 to go to college, her mother gave her some advice – to remember her Indian heritage. At first, she was really puzzled, for how could she know her heritage when she grew up in Muncie? She has lived in a country which regard non-white and non-European as â€Å"outsider† and â€Å"other†. Up to now this setting is still experienced by Asians and Latinos in America. But she says that she’s just a young adult woman of Indian ancestry living in a small American city, trying to understand what her heritage was. She focuses her paper to that time of history up to today when American has not yet awaken to the realization that she survived with diaspora and immigration. Gupta-Carlson said that when Henry Ford pioneered the assembly line and built the automotive plants that would power America’s consumer economy to fame, he had no other recourse but to bring in the immigrant workers and had them work. He then relied heavily on immigrant labor, but he tried to forcibly Americanize his workers. This occurred during the 1920s and 1930s. He enforced the restrictive laws on immigration that made a backlash against Chinese, Japanese, Indian, and other Asian settlers in agricultural and logging communities. Ford wanted to erase the â€Å"foreign-ness† in his workers. The worst discrimination happened then. There are many other incidents and inhuman conditions mentioned in the paper of Gupta-Carlson, and the experiences proved not very uncommon. Today, more than ever, we still see and witness these occurrences – immigration laws against immigrants, working conditions still inhuman and really oppressive measures enforced not only on Asian male but also on women. Not only are these inhuman conditions present in the working place but also

DEATH, DYING, & BEREAVEMENT Essay Example | Topics and Well Written Essays - 750 words

DEATH, DYING, & BEREAVEMENT - Essay Example Infact children have an uncanny knack of imbibing more than we realise. They are tuned to picking up easily from what they hear and observe around them. It is just that when it come to expressing their feelings they are at a loss which is misunderstood and their actions are then misconstrued. Especially when a child is grieving we tend to make it more difficult by smothering them and making the situation even more complex than the experience itself. Ignorance of a Childs needs especially during the time of grief can make things worse not knowing how to react or help with the Childs emotional needs. We first need to realize that grieving is a normal process and not something to worry about. The grieving symptoms can be anything from loss of appetite to withdrawal and acute loneliness. The intensity can vary depending on the Childs attachment to the deceased person and how much the loss actually means to the child. In any case the parent’s role would be to support the child through the bad phase and not help them submerge their feelings. The child should be given the freedom to grieve in a way which they find comforting. Caring and listening can be the best tools to use when it comes to caring for a grieving child. The child might have questions which may seem irrelevant to an adult while in reality the answers we give them can go a long way in the recovery process and be a guide to their future as well. Children who are grieving usually tend to be aloof and withdrawn, giving them the assurance that it is normal and natural to feel sad would be the best way to start. It might be challenging for a widowed person to deal with the Childs trauma when he or she is grieving herself. The uncomfortable circumstances and our own denial can make it hard on children. Looking to the Childs needs in the stressful times and sharing their concerns with understanding

Usage of social media tools in the federal government sector in the Research Paper

Usage of social media tools in the federal government sector in the UAE - Research Paper Example The researcher considers it important here to address the assumption made for developing the usage of social media chart. The domain of â€Å"Social Media Usage† is applicable on any federal department, which is using one or all social media engagement tools such as e-mail, RSS-feeds, Facebook, Twitter, YouTube, Instagram, Search facilities, feedback mechanisms etc. 2.2. Quantity of Social Media Used The primary findings presented in this section represents the number of social media tools that each of the 48 federal departments are using to engage with the general public. From the analysis of the findings, it is found that Facebook and Twitter are the most popular and widely used social media engagement tools utilized by federal departments. On the other hand, Blogger is the least preferred social media engagement tool used by the federal departments of the UAE. The other social media engagement tools that are used by these federal department are YouTube, official website, live chat options, 24/7 feedback mechanism, Instagram, electronic e-mailing systems, RSS-feeds, LinkedIn etc. 2.3. Active/non-Active Users This section of the research report presents the level of activities carried out on the social networking profiles of the federal department and the status of social networking profiles in terms of active or non-active users. ... The assumption that the researcher has made while formulating the findings of this section is that, any federal department having more than 1,000 users on all of its social networking profiles are eligible to be marked in this section. It has been found that the majority of the Federal Departments are active users of social networking tools and engage masses into the conversation and promotional activities. Only Zakat Fund, The National Council for Tourism and Antiquates, Red Crescent UAE, National transport Authority, Department of Energy, Department of Cabinet Affairs, Insurance Authority and Emirates Post Group are either non-active users of social networking tools or have less followership in terms of engaging masses into conversations and promotional activities. 2.4. Value Addition Strategy This section of the findings presents the value addition strategies and tools used by Federal Departments of UAE to keep the interest of people on these social networking tools high. From the analysis, it has been found that the social networking tools maximize the value of communication carried out by the federal departments with the general public. The value addition strategies focuses on providing general public with updated information about the functions and activities of the federal departments, public service messages, visual and photo projection of events, achievements and awards won for performance excellency, press releases and future projects and plans of the respective federal departments. The best features that are found on the social networking profiles of all departments are search facility, feedback mechanisms and ability of the website to show

Scientology Definition Essay Example for Free

Scientology Definition Essay Scientology by many people is viewed as a cult and has no religious backing but according to Faith, Religion Theology (FRT) a religion constitutes as people (being able) to recognize that what matters most in life is or includes a level of reality that transcends, or goes beyond, what normally understands as human or finite meaning an ultimate mystery or Divine (Knitter 166). FRT also states that religion deals with ethical reasons how to behave and beliefs along with a creed, code, and ceremonies (Knitter 163). So according to FRT scientology would be a religion because it does believe in the higher being that is talked about in the first quote. Scientology also has a set ethical code that determines how people should behave inside their religion. The question that comes from this is where does Scientology get their creed, code, and ceremonies? Scientology began in the 1950s based on the findings of L. Ron Hubbard. Hubbard is known as the father of Scientology (Church). A formed the religion of Scientology after studying the human mind and life known as Dianectics (Church). So as Hubbards research expanded, so did the ideas of Scientology until it incorporated all the ideas from all of Hubbards publications. All this being said their creed, also written by Hubbard, is like most creeds a basis of what everyone in the religion believes in. Hubbard also wrote the 4 codes that Scientology is based around; The Auditors code, The Code of Scientology, The Code of Honor, and a code called The Way of Happiness. All of these codes play a key role in the scientologists life and what they believe in (Church). They believe in a God but they leave the image of God to the individuals. That leaves the ceremonies performed in Scientology. They perform a lot of ceremonies common to Christianity such as weddings, Sunday services, naming services, counseling, and funeral services Although they have the same ceremonies they are viewed in different perspectives because they have different beliefs than any other religion. With this different view they still show the connection between their ceremonies and their beliefs. This is apparent throughout what they do during their services and the layout of the church and chapel. Sundays services are headed by a minister whose main job is auditing or tutoring, because services are not a main focus of the religion, although they are offered (Beliefnet). The service is more a meeting place to get everyone on the same page and let people know they have fellow people on this journey with them. Most Scientologist still attend these services because it is another chance to take a step towards the eighth dynamic, which is the ultimate goal of scientology, and will be explained in a later paragraph. The service starts with the Creed of the Church of Scientology, Sermon, L. Ron Hubbard Lecture, group auditing, Announcements, and ends with the Prayer for Total Freedom. The opening of the service is an obvious showing of the overlapping of creed and ceremony (Church). It is difficult to tell when the sermon ends and the lecture begins since they usually have the same idea and lesson. They usually have the same idea and lesson. The goal of these lessons is for the people to take them and apply them to the real life situations. They believe that helping others is the only way to improve their lives. Next is the group auditing, considered the most important part of the service, which is led by the minister (Church). The minister also gives a few instructions to help the listener free themselves from the material world and make them more spiritually aware and open to improving their life. The announcements are the next part of mass and this is a chance for the minister to let followers know what is going on around the community. This plays into the role of scientologists always wanting to better mankind. Finally service closes with the Pray for Total Freedom. In this prayer the people ask the author of the universe to make their goals possible and to help all those that are in need (Church). After attending these two ceremonies I realized I still did not understand Scientologys view on God. This is when I met the man who would answer that and so much more. Ajax approached me after service and told me he would explain Scientology to me. He started with the layout of the chapel. From the doorway it looked like a normal worship room, but once inside there are posters going the distance of the room showing different aspects of the church. I will try and explain as well as Ajax explained to me. He started with the creed of Scientology. Ajax explained that you have to look deeper than the creed he then continued to talk about how this creed is more as a guide for you to find your own God as you want to picture him, but none of us can picture him until we have reached infinity (Ajax). I hope this confuses you as much as it confused me. He then had me watch a video on the eight dynamics which showed the different dynamics that humans have to go through before finding God. The seven dynamics go as follow: self, creativity, group survival, species, life forms, physical universe, and spiritual dynamic. A man has to reach the perfection of the first 6 dynamics before finishing the 7th. They say this because you have to have respect for everything in your life before you can be spiritually strong. Once the 7th dynamic is fulfilled only then will the eight dynamic appear to man. This dynamic is known as God or the creator by most religions, but the correct term for Scientology is infinity (Scientology). According to Hubbard Infinity is the allness of all (Church). This is where ones true vision of God will show itself and until then no one knows what their God truly looks like. This is why Scientology does not push one Dogma onto their followers (Scientology). Ajax proceeded to give me specifics on how other aspects of scientology works; such as auditing and classes. After the tour was over, I asked him What makes Scientology the right path to finding God and how does the services help this process of finding our God? Ajax took a deep breath and then proceeded to give me the following response Well, Seth have you ever had a doubt in your religion? I already know the answer it is yes, you know why I know this? because most religions are based on faith. Scientology is not like that. It is based on proven facts. I can tell you how people are going to act to certain events just because of who they are and how they carry themselves. The reason I know these is Scientology. This carries over to God. I came to America from Pakistan for college. I was brought up as a Muslim and firmly believed in Allah which I still do but I was brought into this religion and it just made sense to me, as it should for you too. I just view Allah in a different view now as being infinity and something I cannot picture till I fulfill everything else. I started studying Scientology, yes studying because Scientology does what a religion should be about, which is doing not believing which is how most religions are based on. So by doing these things we find ourselves and by doing that we find God. So that is what makes Scientology the right choice over other religions (Ajax) this round about answer was the thing that made everything about this religion finally click. The idea is that they believe in a God, but it is different for every follower since this belief system is their idea of the way of reaching Nirvana, Heaven, or in their case Infinity (Beliefnet). The best way to put it is how it is put on their offical website which says Scientology is not a dogmatic religion in which one is asked to accept anything on faith alone. On the contrary, one discovers for oneself that the principles of Scientology are true by applying its principles and observing or experiencing the results (Church). Scientology bases everything on experiences and through my experience there I learned that Scientology is a whole new idea that seems like a far cry from a religion, but after experiencing all that, I can see why people put everything they want into Scientology. Do I buy into it? Some things yes, but not the whole religion, although it helped me find more concrete reasons why I believe in my own religion. Work CIted Ajax. Tour of the Church. Personal interview. 28 Oct. 2012. Ajax gave me a in-depth tour of every aspect of the church and everything they do and through this tour I learned more than i could have ever imagined about Scientology. Beliefnet. What Do Scientologists Believe? Beliefnet.com. What Do Scientologists Believe? Beliefnet.com. Beliefnet, 01 Oct. 2011. Web. 30 Sept. 2012. http://www.beliefnet.com/Faiths/Scientology/What-Do-Scientologists-Believe.aspx. This website shows a general outline of what people who follow Scientology believe. It also describes how their religion works and in little detail how the world works through their eyes. The author is not told but their intended audience is someone who is curious about Scientology and they do a great job of making it simple and easy to understand for someone who is just starting to look into it. Church of Scientology International. Church of Scientology: Religion Beliefs-What Is Scientology?, L. Ron Hubbard. Church of Scientology: Religion Beliefs-What Is Scientology?, L. Ron Hubbard, News. Church of Scientology International, 2012. Web. 30 Sept. 2012. http://www.scientology.org/. This is the offical website for Scientology. It is very detailed in every aspect of the religion that is Scientology. Everything from who created Scientology to beliefs and practices. It also gives examples of multiple places of worship. The website was made by the international Scientology organization. Their goal of this page is to inform people on what they are doing at churches and how they work and how people in this religion are. Besides the obvious talking up of the religion the site seems very accurate and reliable. Knitter, Paul, and William Madges. Chapter Six Religion: What Is It? Faith, Religion Theology. By Brennan R. Hill. Mystic, CT: Twenty-Third Publications, 1997. 161-90. Print. This chapter focuses on what a religion is and what makes up a religion. It bases it on the knowing of something that is farther than humans. Then explains that code, creed, and ceremony is basis of behavior and beliefs. This source is targeted for students and is very reliable since it is used in a college course. Scienctology. Prod. OrgSync. Church of Scientology, 2010. DVD. Ajax gave me 8 hours of supplemental videos that went into farther depth of each of the topics he explained to me. Everything from their service projects to the 8 dynamics.

Literature Review on Customer Relationship Essay Example for Free

Literature Review on Customer Relationship Essay The hospitality industry is a broad category of fields within the service industry that includes lodging, restaurants, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry. The hospitality industry is a several billion dollar industry that mostly depends on the availability of leisure time and disposable income. â€Å"CRM†, or Customer Relationship Management, is one of the most important topics in the business world. Its attributes and consequences cannot be disaffirmed. Without proper customer relationship management, there is no way you can build interest and acquire and retain customers to the business, in order to be profitable. CRM features an embryonic reputation and it is getting among the most popular educational as well as useful subjects in the industrial area. Due to the competing atmosphere, it has turn into a niche with regard to a company’s overall performance. Still there is certainly restricted investigation which shows the relationship between CRM and hotels’ overall performance. Consequently this particular research is a try to give a worth conceptual model which describes the actual speculative linkages between CRM and hotel’s performance. This particular research just not explains the connection among CRM and hotel performance, but in addition describes the actual mediation part of promoting/marketing abilities in the relationship. â€Å"CRM is never done, it is an ongoing effort.† The essence of a customer-focused environment is a preliminary indication of how the hotel industry can truly benefit from a strategic and focused approach to CRM. Hotel companies have in evidence had recourse to elements of CRM for a variety of strategic and tactical reasons. It is argued that the success of a strategy depends not only on the ability of a company to identify and understand what its target customers genuinely need and want, but also on the companys ability to deliver enhanced value in terms of these specific needs and wants (Diana Luck and Geoff Lancaster ,2013). In order to remain competitive, hospitality and tourism companies must adopt the knowledge management approach (Ruhanen Cooper, 2004). As customers become more experienced at finding the best deals for hotels, restaurants, travel agencies, and tourist destinations, the hospitality and tourism organizations face increasingly intense worldwide competition. Considering  the severe competition and the nature of the industry, employees and managers have to acquire more knowledge, in order to consistently provide the best deals and service to customers. What is more, customers’ preferences can be various and changeable, requiring employees and managers to understand the changes and continue to provide the best experience (Hallin Marnburg, 2008). However, the question often posed is: What kind of knowledge should be obtained in order to gain competitive advantage (Ruhanen Cooper, 2004). One of the basic and most common sources of failure for CRM implementations is a missing customer strategy â€Å"as the creation of a unique and valuable position involving a different set of activities†. A robust customer strategy is based on customer segmentation is one of the first steps necessary when implementing a sound CRM solution (Gillies et al.2002). Human beings have had the urge to select and choose what to them can satisfy their desires since creation and will continue to have this desire because of their changing nature. This tendency makes them explore what to them is the best in terms of quality when purchasing, especially in the area of service consumption. This is supported by Palmer’s assertion that: â€Å"customers have always been concerned about quality and that the proliferation of competitive market for a lot of services has also made customers become more selective in the services they choose†. This attitude means that service providers must be innovative in their service provision and delivery. The Hotel Industry is also experiencing increased globalization, competition, higher customer turnover, growing customer acquisition costs and rising customer expectations, meaning that hotels’ performance and competitiveness is significantly dependent on their ability to satisfy customers efficiently and effectively. To enhance profitability and guest loyalty, hotels must nowadays focus on implementing Customer Relationship Management (CRM) strategies/techniques that aim to seek, gather and store the right information, validate and share it throughout the entire organization and then use it throughout all organizational levels for creating personalized and unique guests’ experiences (Nana Yaw Asabere and Vida Doku, IJAIEM, Volume 2, Issue 3, March 2013). To retain customers, the relationship with customers has to be managed in a long-term and trusting manner for mutual benefits. Thus, the adoption of CRM should enhance the hotels’ performance through increasing customer satisfaction and loyalty, declining customer acquisition costs and increasing profitability by customers who are willing to pay a premium for better services (Piccoli et al., 2003). Although CRM is imperative for organizational survival, its implementation has resulted in mixed outcomes (King and Burgess, 2008), which is customer oriented believing that customer loyalty increases organization’s profitability. Therefore, Performance is improved since CRM involves the ongoing process development of market intelligence for building and maintaining a profit-maximizing portfolio of customer relationship (see Zablah et al., 2004). Thus, the hotels are expected to use strategy that focused on customers in order to sustain their competitive advantage. For these hotels, the use of the financial measures is not only short-term oriented but also inadequate to capture the customer perspective of performance (Kaplan and Norton, 1996). Customer-related performance measures are therefore needed to quantify customer relationships (Shoemaker and Lewis, 1999) and to differentiate customers who are worthy of the CRM efforts (Noone et al., 2003). All participating hotels have practices in place to manage customer relationships. The most commonly cited goal for CRM is guest retention. Evaluation and control are perceived as very important activities not only to create value for the customers, but also to track the performance of the guest contact departments and the customers evaluations of the hotel/restaurant experiences (Ada S. Lo, Hong Kong, 2010). Freeland (2002) suggests that organization must address four critical strategies and understand the key interplay with them: * Identifying the customer * Selecting the most appropriate channel to reach the customer * Receiving the effects on the brands value * Determining the most appropriate CRM capabilities (Wolfgang Emperger, 2004) The use of a Customer Relationship Management (CRM) application to create a business strategy is an excellent way to increase customer loyalty and customer retention. By personalizing a customers stay, a hotel can ensure that customers will come back again and again simply by remembering their favorite beverage, pillow or other preferred amenity (Nick Nikolis, Article Source: http://EzineArticles.com/2066799).

Success and failure factors of BPR

Success and failure factors of BPR Business Process Reengineering is a complex process that intends to bring about radical transformations within an organization. This particular study is a pilot project on BPR that studies a store belonging to Argos, one of UKs prime retail chains. It interacts with the employees out there and observes various processes in order to come up with a framework for BPR implementation. Before getting into the fieldwork, a detailed literature review has also been undertaken through this study involving various success and failure factors of BPR and related issues like six sigma, benchmarking and importance of total cycle time. This study consists of mainly qualitative analysis with a bit of quantitative portions wherever necessary. The primary modes of data collection includes a open ended interview involving six questions asked to six respondents working at different levels of the store that was assigned for this purpose. This interview was used as the foundation to proceed with further analysis of various processes within the store with active help from the organization. It was seen through the interview that the employees do have reservations about certain operating issues within the organization. But at the same time they are a bit wary of potential changes and hence are not willing to freely talk about the whole issue. It basically shows two main areas of improvement namely in supply chain and inventory management and also in the field of customer relationship management. Further analysis of the processes has shown that due to the usage of multiple outdated legacy software, the supply chain has become slow and unable to handle the recent growth. That is why Argos is working with Oracle and Accenture to overhaul the software system. Along with these technological modifications, some strategic changes have been proposed through this study regarding the inventory replenishments strategy. It has proposed a more frequent replenishment backed by cutting edge business forecasts and other related measures. As far as customer service issues are concerned, a problem with delays in delivery has been observed and hence more automation in the process along with some amount of outsourcing is suggested in order to save costs as well as increase efficiency by reducing cycle time. Throughout this study, it has also been seen that the proposed BPR processes can meet with employee resistance owing to their own insecurities and practical problems. That is why it has been advised to have a more compassionate HRM policy ensuring proper training and support for the employees. Nevertheless, it has to be accepted that due to time and resource constraints a few important aspects could not be analyzed or implemented in through this study including the implementation of a Six Sigma process and its implementations. A longer duration for implementation and observation of these issues could have generated more insights. Nevertheless, this study has provided with an opportunity to venture into this complex topic of reengineering a retail outlet and we hope that it would be a good foundation point for the future researchers. Introduction Business Process Reengineering (BPR) is a complex process that calls for almost a radical redesigning of the core business processes inside an organization in order to achieve rapid developments in terms of productivity, quality as well as cycle times (McAdam and Donaghy, 1999). In this process, companies start with an open mind without any presumptions and rethink the whole process in an effort to deliver better value to the clients. They bring about revolutionary changes in their value system and put extra emphasize on the customer needs. They also restructure the organization and do away with unproductive activities especially in two important areas. Firstly, the functional organizations are redesigned into different cross-functional teams. Second, modern technologies are used to improve dissemination of knowledge as well as decision making. Business Process Reengineering proposes five major steps to be taken by the managers to achieve dramatic changes in their organizations. These steps include, refocusing on the company values based on customer needs, redesigning the core processes using modern information technology, reorganizing the teams across function by attributing end-to-end responsibility to them for a whole process, rethinking existing organizational as well as people issues, improve business processes across the organization (Peppard and Fitzgerald, 1997). Business Process Reengineering is used by the companies in order to achieve certain results that reduce costs as well as cycle time. Business Process Reengineering reduces costs and cycle times by eliminating the activities as well as the employees who obstruct productivity (Ranganathan and Dhaliwal, 2001). When the teams are reorganized, it decreases the layers in management and removes hierarchical boundaries thus accelerating information flows which redu ce defects and errors in the whole process. It also helps in improving overall quality by decreasing fragmentation of work by establishing clear responsibilities as well as ownerships of processes. So, the workers at every level get responsibility for respective outputs and can also measure their own performances based on regular feedbacks. For this particular study, UK based retail chain Argos is being used as the subject upon which the principles of BPR will be tested. Argos is a fully owned subsidiary of Home Retail Group, UK. Argos is the pioneer of Multi channel business retail. With 33,000 employees working to support over 700 stores in UK and Ireland, Argos is a  £4.3 billion company. The intention is to see how operational efficiency can be improved within the organization through BPR and for this purpose a certain Argos store was picked up for the preliminary study. It was done with active support from Argos side and for last few weeks I have worked with close cooperation with the store manager. The retail industry is a business that is fast moving, complex, and constantly changing. It is an industry where only the most innovative and well managed organisations can survive and succeed (Ranganathan and Dhaliwal, 2001). The retail industry generates revenues through the sales from supermarkets, cooperatives, co nvenience stores and nowadays even through online stores etc. Traditionally, there were various marketing strategies that allowed the retailers to continually promote their companies by attracting new customers. But the fierce competition in the contemporary markets has necessitated better consumer relationships and the capacity to follow up with them (Peppard and Fitzgerald, 1997). The increase in disposable income as well as the changes in lifestyle of these consumers have opened new vistas in retailing and have also increased competition. The managers in the retail sector must be innovative as well as prudent enough to survive in this cut throat environment making sure that every necessary step towards managing change has been taken and they should be ensuring delivery of quality standards in customer service so that the firm builds strong brand loyalty among the consumers towards them. Here, we have to see that the process of BPR is closely associated with project management and hence we should also take an overview of project management before getting into further details. A project is a temporary business activity, one having a well defined beginning and ending. They are undertaken to accomplish particular goals and objectives (McAdam and Donaghy, 1999). The temporary nature of a project, as against the more repetitive functions like operations, requires a different management approach. Project Management is a management discipline concerned with the planning, organization and managing resources for successful implementation of a business strategy which meets all its goals and aims. This particular study is also a project that has been undertaken to see the impact of the business process reengineering process on the supermarket chain Argos. The primary objective of Project Management is to achieve all the project goals within the pre defined resource constraints. As such, it shares many tools and techniques with Business Optimization and Modelling (Peppard and Fitzgerald, 1997). The generic constraints of any project are time, scope and cost; also referred to as the project triangle. For my project, the constraints are time: 3 months, scope: a specific utility within the operations function which is yet to be allocated to me by the company and cost: I would have to work incurring no financial costs for the company; as such the only costs incurred are my time and efforts. I would be working under these constraints to optimise the reengineering project. Business Process Reengineering (BPR) is a management approach that aims at implementing improvements by elevating efficiency and effectiveness of the business processes. The fundamental strategy adopted by organizations in this area by looking at their operations from a cl ean state. More specifically, they are looking at what can be done in a better way if the whole process function were to start from scratch. Reengineering is the fundamental rethinking and the radical redesign of business processes to achieve dynamic improvements in the areas of cost, speed and quality of service (McAdam and Donaghy, 1999). Many of the recent developments in the management sphere can be attributed to reengineering. The cross functional team is one such illustration, developed out of an effort to reengineer the separate functional departments to a mutually coordinating and interdependent process utilities. The Management Information Systems, ERP, Supply chain management, Knowledge management and many others have been developed by reengineering (Ranganathan and Dhaliwal, 2001). BPR derives its existence from various interdisciplinary components, though the four most affecting areas are: Strategy, Technology, People and Organization (Peppard and Fitzgerald, 1997). A process is viewed as common framework, considering these dimensions. Michael Hammer and James A Champy were the first proponents of this concept. They began by criticizing the rigid departmental approach in many organizations. In a series of publications: The Agenda, Reengineering the Corporation, Reengineering the management, they argued that a single team that works under diluted responsibility and reporting structure would be more useful to the organizations. The result was the development of Cross Functional Teams. They later expanded their arguments to include Suppliers, Customers and distributors. Reengineering is very difficult to implement in an organisation. It causes widespread discomfort among the employees and usually experiences a strong resistance to change. The primary reason being that, over the years, BPR has been used effectively by organizations, however, the first thing that BPR results in is the layoffs. BPR, though a powerful organizational thinking, has not been able to achieve the expectations for the following treasons: The primary assumption of the BPR system is that the single most factors affecting an organizational performance is the inefficiency of its operations. True, processes can always be improved at any level, but that doesnt mean that they are inefficient. It disregards the status quo by looking at an organization from a clean state. It is not an effective tool to focus the improvement strategies on the organizational constraints. As a matter of fact today most organisations are facing great challenges in this regard and they are feeling the need to become more and more competitive through a special focus on organisational design, knowledge management, hierarchical structures performance management as well as quality control. It has always been difficult to find a strategy that encompasses every aspect of this issue. Experts have suggested a number of strategies to manage changing times in organizations. The concept of BPR is one of the latest in this league. We have seen various facets of BPR earlier. Collectively, we can now define BPR as the fundamental rethinking as well as radical redesigning of the business processes that intends to achieve revolutionary improvements in critical aspects of the business with contemporary measures to improve various aspects of performance such as quality, service level, cost and speed (Hammer and Champy, 1993). As this definition suggests, it is desirable on part of the or ganisations to do away with their archaic practices as well as processes, policies, principles as well as structures that negatively affect the performance of the organization. That is why BPR is primarily about redesigning the processes within an organization (Balle, 1995). BPR can also be defined as the re evaluation or redesign of the firms business processes as well as organisational structures in an effort to achieve marked improvements in certain critical success factors namely cycle time, quality, productivity as well as customer satisfaction (Tapscott and Caston, 1993). This particular definition differs from the previous one as it makes a specific reference to the process (Poh and Chew, 1994). It can also be defined as the analysis as well as design of workflows and processes inside the organizations. BPR is basically a tool for planning as well as controlling change (Morris and Brandon, 1993). It offers redesigning and improvement both in depth (i.e. organizational roles and responsibilities, organisational structure, use of technology, appraisal and incentives, shared values as well as skills) and in breadth (i.e. activities that are performed with long term goals in mind) (Hall et al., 1993). Some of the experts take it a step further and explain that BPR is just a part of the necessary steps in the radical alteration of processes (Davenport, 1993). So, there is a need for process innovation in BPR that can lead to new strategies and designs and mobilize both people and technology towards a singular objective (Poh and Chew, 1994). So, we can see that definitions of BPR vary for person to person but overall it involves a renewal of existing processes and involvement of technology as well as strategic thinking. Research Objective: The primary objective of this study is to analyse how implementing BPR can improve process efficiency. BPR involves revamping a process function to a great extent. The process architecture and the associated quality manuals are changed. Implementing such an extensive strategy comes with high initialization costs and time. Customer Service will also be affected during the transition period. I would be performing a cost benefit analysis of the proposed BPR implementation. Secondly, many organizations have been using Business Modelling software based on the concept of Six Sigma. Six Sigma, though very instrumental in being able to improve operational efficiency, is very technical in nature. It is often criticized that it neglects the human factor in a business process and totally focuses on process automation. I have tried to show that BPR and Six Sigma can go hand in hand. These strategic initiatives are to be used by organizations in a complimentary fashion. Research Problem: The research problem that this particular study wished to investigate was to see how process efficiency can be improved within Argos. For that purpose, I worked in the operations function in one of the retail stores of Argos which was allocated to me by the company. I have adopted the principles of Project Management and Business Process Reengineering during this study in order to analyze and then suggest modification in the existing structure. I have prepared a To- Be architecture of the process function, and compared it with the as -Is and proposed recommendations on how the process can be improved with the help of these understandings. Research Questions: Throughout this study, I have sought to answer the following research questions: What are the current drawbacks in the process utility within Argos? Argos has been successful and has done well over the last couple of decades in its field of operations. But that does not mean it has nothing to improve. With time, everything changes and hence even the successful organizations must make certain changes. Moreover, the initial observation of the existing system and interaction with some of the employees there has given some ideas about what is lacking in the situation. How can BPR be used to improve process efficiency within Argos? Here the study will explore the fields that can be targeted for a BPR initiative. This can be the supply chain or the store layout or the organizational structure. It has to be seen which requires it the most and which would suite these procedures. What are the challenges involved? This study would also see the possible difficulties in this implementation procedure and if possible, would try to suggest remedies for the same. How to manage service delivery during the transition stage? Another important issue is to ensure that the system does not become unproductive while going through a transition because it will have significant negative impact the business. So, it would be seen how to manage these issues. About Argos: Argos serves over 130 million customers growing at an annual rate of 20%. 26% of these transact online or through the phone. 18 million families or about two thirds of the English population have an Argos catalogue. It is amongst the most respected Brands of the UK and before being acquired by Home Retail Group, even featured in the FTSE 100 league (Antony and Banuelas, 2002). With over 170 different product groups, Argos is a revolution which has single handedly changed the meaning of cost effective retailing over the past decade. Offering home enhancement and general merchandise products, Argos works on an innovative business model. Customers can browse through the entire catalogue online, buy and pay online. Alternatively, they visit any of the 700 branches, browse through the physical catalogue, check the product availability via the in house kiosks with the product ID, order, pay and collect over the counter. Business turnaround at Argos happened in March 1999, when it was acqui red by GUS plc (Antony and Banuelas, 2002) At that time, Argos was primarily a single channel, store based retailer, selling a smaller range of general merchandise, concentrated primarily on toys, jewellery, house wares and electrical. In 2000, Argos, the GUS home shopping business, Reality UK operations were restructured to form the current business model. In 2000, a financial services wing was set up to offer credit and warranty products to the customers of Argos. Argos is a pre-eminent retail brand in the UK and Ireland. The business runs by leveraging on the economies of scale. This is reflected by the fact that the average transaction size is just around  £30, while the transaction numbers are around 5 per customer in a year (Schroeder, 2003). Leadership in multi channel product distribution continues to be the prime forte of Argos and is the key differentiate to the customers shopping experience, as compared to the competitors, by enabling the customers to shop the way they want. Around 40% of the total sales are through multi channel internet and phone/ store for home delivery. The fastest growing channel, over the years, has been the online reservation for in store collection. The feature is available at every store. Business Process Reengineering: Having explored multiple definitions of the business process reengineering, now let us see various implications of the same. Simply speaking, BPR is a basically a management approach that intends to enhance organizational performance by enhancing the efficacy of business processes across the organizations (Watson, 1993). BPR looks at the existing business processes remaining unattached to them and tries to determine how these processes can be aligned in order to optimize the ultimate performance of the business. Impact of BPR on Business: The prime motive of any business process is to improve productivity and lead to better profitability. BPR is also a way of reorganizing the processes within the business organizations in order to break the traditional barriers in various processes that have been built over the years and hence are very difficult to do away with (Hall et al., 1993). By this process of diluting the functional divisions, BPR makes the businesses more responsive, betters customer services and improves quality. BPR brings about visible structural changes throughout the organization and often obliterates existing frameworks (Hall et al., 1993, Shin and Jemella, 2002). The conventional hierarchical thinking process is removed from the organizations and a process oriented view takes over the organization with the implementation of BPR. So, the work is now defined in terms of the set of processes instead of the functional boundaries in which they exist. This tactical shift can be attributed to changing busines s goals in recent times (Tonnessen, 2000). But it has to be noted that a degree of risk can always be associated with these changes. For example diluting the functional barriers within an organization can disturb existing structure, confuse people and also create insecurity in the upper echelons of the organizational hierarchy. The emergence and prominence of Information Technology has also played an important role in development of BPR process. It has enabled sophisticated re-designing processes which were not possible earlier due to technical or resource limitations (Tonnessen, 2000). So, the business processes must be analyzed with respect to the changes and improvements that IT can provide to them in order to solve existing problems. IT can also increase the value of the information exponentially by making it easier to collect, compose and categorize. Moreover, BPR ultimately redefines the job descriptions in the organization. It might also create a new breed of employees to handle new technologies and make another breed of employees obsolete by replacing the manual systems with technology (Hall et al., 1993, Shin and Jemella, 2002). This is also a cause of concern because it leads to HRM issue like removing or retraining the obsolete employees. So, the employees must work as part of the team and should be empowered to take decisions. So, BPR also necessitates an effort towards building effective teams that work together with close co-operation and for that reason there must a system encouraging socialization and familiarization among the employees at various levels and functions within the organization. Now, let us have a look at some other important concepts that are closely related to BPR and can be useful in this whole process. Six Sigma: The concept of six sigma was initiated by the Motorola Corporation in an effort to improve their quality measures by redacting the rate of defect to about 3.4/million. Basically it meant that if they produced a million pieces of a certain item, there can be a maximum of 3.4 defected items in the lot (Linderman et al., 2002). It was a marked improvement and in fact and audacious one considering the previous benchmark of For Sigma, which allowed up to 6,200 defects per million (Linderman et al., 2002). But it is not only limited to reduction of errors and defects but also about the improvement of the process. It goes beyond the statistical tools as well as metrics it uses and becomes a philosophy that encompasses every activity within the organization and brings about overall improvement in productivity as well as profitability. This process generally includes five different stages namely definition and quantification of the problem, measurement of the performance and determ ination of the defect levels, analysis of data and performance of root cause analysis, improvement of the quantity of defects and controlling the processes in order to ensure continuous sustenance of the improvements that have been achieved. The success and popularity of this concept can be attributed to several factors. It has received widespread acceptance most because it involves the whole management, makes adjustments according to culture as well as employee attitudes, puts special emphasize on organization structure, boasts of standard training facilities on the six sigma methodology as well as the tools, enhances the skills in project management and links the quality control process to the overall business strategy, HRM strategy and customers satisfaction (Antony and Banuelas, 2002). It is also important to use the structured methods, pick the specific processes for implementation of six sigma improvements, employ specialists to work on it full time and relate the financial results as well as other business benefits to the bottom-line (Schroeder, 2003). Some researchers classify Six Sigma as a method of setting and achieving goals (Linderman et al., 2002) and hence emphasize on the importance of the clear and chall enging goals that are strictly specified and made known to everyone involved. This also necessitates other efforts like performance appraisal, rewards, incentives as well as training for the employees to ensure the desired levels of performance. Six sigma was initially introduced in an effort to control the variations as well as the defects in the manufacturing processes. But over the years, even the service industry has employed it with a great degree of success. Especially the financial institutions as well as healthcare organizations have benefited by using this concept. Success of some iconic companies like Motorola and GE has made it a very significant development in the recent decades but it has to be seen that there are still a lot of many other companies have been dissatisfied with the results from their six sigma projects (Hammer, 2002). These failures have been attributed to the lack of involvement of the customers as well as the supplier, lack of coherence with the overall business goals and the use of it just as a tool instead of a complete organizational improvement approach (Velocci, 2002). Also, some of the six sigma processes are not directly linked to the profit making functions of the organizations and henc e are overlooked by the people (Velocci, 2002). Nevertheless, some researchers opine that six sigma is too analytical and less creative and hence we might not be suitable in every case. Benchmarking: It can be defined as the process of continuously measuring and comparing the business processes inside a certain company to the same in one of the leading organizations in the same sector. This is done in order to get a comparative understanding of its own standards so as to identify the problems and implement improvements (Watson, 1993). The American Productivity Quality Centre (APQC) defines it as a systematic as well as continuous measurement process. It is a process of continuously measuring as well as comparing an organizations business processes against the business processes of the leaders in that industry anywhere in the world so as to gain information that can help the organization in taking action to improve its own performance. Benchmarking can be described as a more sophisticated version of reverse engineering of the successful competitive products. Since then, it has evolved as a process of continuous comparison and improvement in the process as well as strategic levels and also with a global point of view. There are several types of benchmarking that are being used in various organizations nowadays namely, internal, external, competitive as well as generic benchmarking (Watson, 1993). Photocopy pioneer Xerox is often credited using this process in the late 1970s when it applied this benchmarked technique with its Japanese partners. Originating in US, benchmarking has gained worldwide acceptance around the world in the last few decades. In the UK, we have seen the initiatives like UK benchmarking index, and Cranfield Best Factory that have worked exclusively on this (Zairi and Ahmed, 1999). The process of benchmarking at its core is a comparison between multiple organizations and their best practices. As a matter of fact it is performing a gap analysis through benchmarking to understand the procedural and strategic differences between itself and another company that it sees as a successful one. Generally it is done between two companies and procedure is generally simple. But in an effort to reduce complexity, it might lose out on the nuances of the trade-offs that might exist between two companies. A spider-web diagram is a method that is more elaborate and it allows multi dimensional analysis and can analyze multiple aspects for different functions (Ahmed and Rafiq, 1998). There are other such tool but they are beyond the scope of this discussion. Irrespective of the tools used in the benchmarking process, some experts allege that it actually limits the levels of ambition. It just aspires to take the company to the level of the best one in the industry but it would not know how to surpass it. Also it is not easy to unanimously define the definition of the best in the industry becau se the best will depend on what criteria is used to decide and also on which year it is measured (Zairi and Ahmed, 1999). Also, there is an issue with the availability of proprietary information from the companies against which the analyzing farm is benchmarked. They might choose not to disclose specific details in order to maintain their competitive advantage and hence this exercise would not have much value (Pulat, 1994). Nevertheless, a lot of companies have been reported to have achieved significant development in their processes using this practice. Companies like Chevron, Hewlett Packard and Hughes Communications have publicly attributed their success to effective benchmarking processes and consequent transfer of industry best practices. Reengineering: We have defined BPR before. But there are many other aspects to the process of reengineering. It differs from most other process improvement approaches as it does not focus on the existing processes but tells us how they should be in order to achieve better performances (Attaran and Wood, 1999). The intention is not to change or fix the errors in the existing processes but to see whether they are necessary at all and if not then come up with a completely different framework (Zinser et al., 1998). So, the key principles reengineering are ambition, focus on the processes, evaluation and questioning of the fundamental assumptions within the organization and the processes, and use of information at a broader level in order to measure the processes (Peppard, 1999). There is also a need for integrating the redesign process with the corporate strategy as well as organizational visions of the underlying business. It has been implemented by several companies in the past with varied degree of success. Nevertheless, both the service sector (Hall et al., 1993, Shin and Jemella, 2002) as well as the manufacturing sector (Hall et al., 1993, Tonnessen, 2000) over the world has applied it. A success story are largely well documented and available easily in the public domain but it is difficult find the details of the failures and hence are very difficult to analyze (Attaran and Wood, 1999, Hammer and Champy, 1993, Zinser et al., 1998). So, we can say that an improper choice of the processes can result in the failure of reengineering. In general, experts suggest a bigger breadth and depth in the process meaning that they should include as many activities as possible to ensure that every aspect of the organization is improved through the process

Ideas from the Underground :: Critical Thinking Cars Essays

Ideas from the Underground Automotive designer Jerry Hirschberg was speaking to the product planning manager for marketing at Nissan about redesigning their light trucks:'Really, "I responded, growing intrigued. "Yep. Seems they use their trucks as trucks less than twenty-five percent of the time"... "What do they use them as the rest of the time?"I wondered. "Basic transportation. Cars." There. A small, barely detectable synaptic spark The truck trisected itself in my mind in to three discrete boxes: one for carrying the engine, one the driver, and one the cargo. Seen in this formulation, it became dramatically evident that the former & latter were quite ample, but between them they sandwiched a rather stingy, cramped volume for the human cargo. And yet, according to Sheldon Payne's information, it was precisely this middle box that was most important and received the greatest use. In his essay "The Three Domains of Creativity" Arthur Koestler states that, "Creativity often starts where language ends, by regressing to preverbal levels, to more fluid and uncommitted forms of mental activity." Although at that point in the essay, he is speaking of scientific creativity, later on he conveys that it can be applied to almost any kind of creativity. Take Hirshberg in the above passage as an example. He was trying to access the raw information gathered by the marketing department at Nissan about what improvements consumers wanted in the light trucks. When he got to a point where his idea began to form in his mind, he stopped talking and started visualizing how he could redesign the new model of the truck. Another example of non-verbal thinking is shown in Ron Howard's film A Beautiful Mind, where John Nash is in a bar with his friends and he reasons out his new idea that won a Nobel Prize. His reasoning on the screen is shown as images of his friends and the girls they are trying to "get", as he thinks of how they could all win. The scene mirrors how he came up with his revolutionary theory. Koestler also emphasizes this idea of the visual playing a greater part in creativity than verbal thinking with the results of an inquiry, in 1945, into the working methods of eminent mathematicians in America. He wrote, "The results showed that all of them, with only two exceptions, thought neither in verbal terms nor in algebraic symbols but relied on visual imagery of a vague, hazy kind.

Cal Ripken Jr. :: essays research papers

Cal Ripken, Jr., was the perfect baseball player. He would play when he had the flu and even when he had a sprained ankle. He was loyal to his city of Baltimore. He never left if more money was offered. In 1995 he broke Lou Gehrig’s 2,130 games by playing 2,218 games in a row. According to World Book, Cal ended his streak of 2,632 consecutive games when he chose not to play in the game of September 20, 1998. He was 6 feet 4 inches tall and weighed 220 pounds. He was and still is the biggest shortstop in major league history. He is the only shortstop ever to hit 20 or more home runs in 10 straight seasons. He is noticed much less than most major league superstars. He only gets noticed for his good plays. He is the only shortstop to have a record of start in eight straight All Star games. In his first year in the major league, he was voted Rookie of the Year by the newspapers writers who cover the American league. In 1983, at the age of twenty-three, Cal lead the Orioles to a World Series victory. He always seemed the favorite every group would vote for as player of the year. There were two reasons. First was his outstanding performance on the field. Second was the way Cal handled himself off the field. He loves being a role model for children, so he tries to be the best person he can in order to set a good example. In 1987, Cal had a dream come true. His brother Billy joined the Orioles and the team was managed by his father Cal Ripken, Sr. His Father was manager of the team until the beginning of the 1988 season. The Orioles started the season by losing the first six games. The teams owner and general manager made the decision of removing Cal Ripken, Sr. as the manager. Cal Ripken, Sr. was put back as third base coach. Cal Jr. understood, because he knew these things happen in baseball. Cal was so dedicated to baseball that he had a batting cage with a mechanical pitcher in his backyard so he could practice for hours everyday. Cal would spend one afternoon a week at Baltimore’s stadium answering every letter he received from fans. He would hang around the ballpark more than an hour after games, signing more than 500 autographs.

Cuba: Then and Now Essay -- Comparison Contrast Government Politics P

Cuba: Then and Now In the Treaty of Paris of 1898, Spain relinquished all sovereignty over Cuba. For a time, the policy of the United States toward Cuba was somewhat ambivalent. The Teller Amendment at the beginning of the Spanish-American War had pledged the restoration of Cuba to the Cubans. However, at the same time the United States was determined that it would not be placed after the war with Spain in a worse position in regard to its vital interests in Cuba than it had been when Cuba was a Spanish possession. The two men most closely associated with the U.S. relationship and administration of Cuba were Elihu Root, Secretary of War, and Leonard Wood, Governor General of Cuba. At his Washington desk, Root spent considerable time keeping a sharp eye on the Cuban constitutional convention and directing the overall campaign.1 On the scene in Havana was Doctor Leonard Wood who had gone there as commander of the Rough Riders in 1898. His first major administrative task in Cuba after the war was in Santiago province where the death rate was two hundred a day, and the filth was terrible. After burning the dead bodies in town, he curtailed the inflation and cleaned up the refuse. In addition, Wood saw that jails were inspected and that schools were secularized. Because of his accomplishments in Santiago, he was appointed Governor General of Cuba on December 12, 1899. He kept the post until the formation of the Cuban Republic in 1902. Wood did well as governor of the â€Å"Pearl of the Antilles.† On September 7, the Chicago Record-Herald reported that Cuba was on the high road to more prosperous times than it had ever experienced. There was no distress among the population of 1,572,797 other than what might be found under... ...is point from 1901-34 aroused increasing bitterness, as Root’s interpretation was not followed. On May 29, 1934, it was abrogated by the United Sates. 11 Lyman Abbott, Reminiscences (Boston and New York: 1915), 438. 12 Congressional Record, 58 Cong., 2 sess., 3379; 180 U.S. 109 (1900). 13 New York Times, September 10, 1901, 5, c. 4. 14 Philip C. Jessup, Elihu Root (New York: 1938), I, 324. 15 Edmond Wood, â€Å"Can Cubans Govern Cuba?† The Forum, XXXII (September, 1901), 66-74. 16 Congressional Record, 56 Cong., 2 sess., 3344-45, 3348, 3375. 17 See above, 33-34. 18 New York Times, September 8, 1901, 3, c. 5. 19 Literary Digest: A Weekly Compendium of the Contemporaneous Thought of the World, XXIII (September 7, 1901), 274. 20 Nation: A Weekly Journal Devoted to Politics, Literature, Science and Art, (September 5, 1901), 180, c. 1.

Great expectations Essay

Charles Dickens ‘Great expectations’ was written in the 1800, and at that time there was a great divide in the social structure and this was between the lower and middle classes, because of Charles was born in the lower class of society he was forced into leaving school at the age of twelve and to go to work to help bring in food. Ni this assignment I am going to analyse three characters which are Pip a young orphan that I think that he is very lonely, Miss Havisham a middle class eccentric who appears to be lost in time and Magwitch a convict that is on the run and is very self conscious. When we are first introduced to Pip he is in a churchyard looking at his mothers and farther gravestone scripts, this first tells us they are both dead and he is trying to imagine there appearances, his farther a square, stoot, dark man, with curly black hair, the mood of the graveyard is cold gloomy and foggy, which further more depresses Pip and also ha s the effect on the reader to feel sorry for him and also I think makes the reader feel closer to Pip because every one has felt some sadness and depression. Extract one is written in Pips point of view this encourages the reader without knowing to think they understand pip and have a bond, without ever meeting him or knowing if he’s real or not. When first encountering Magwitch, Pip is shocked and scared for his life because the only place he might feel safe next to his parents graves he is grabbed by a convict on the run and puts Pip upside down. The way Pip reacts to Magwitch on there first encounter tells us that Pip is very polite and obedient because he does what Magwitch wants him to do and does it without question and no answering back and the way he kept his ‘cool’ tells the reader that he is brave. When Pip is described as a ‘bundle of shivers’ Dickens wants us to feel that pip is scared and a helpless boy, so the reader is more sympathetic towards him. The techniques that Dickens uses to make you feel sympathetic for Pip are good because he makes Pip real inisant. When we first meet Magwitch he is lurking in the grave yard bushes and he is there because he is a convict on the run and when he grabs Pip, and finds out that he is living with the blacksmith he wants Pip to bring him some tools and food so he can get rid of his ball and chain and eat. From Magwitches first encounter the reader finds him very selfish and self conscious and rough because of the way he handles Pip by putting him upside down and shaking him. On lines 33-37 there is a description of Magwitch and from this I think the reader is meant to imagine how he looked and imagine what they would do if a man in that state even approached you, and by doing this also brings and sense of more sympathy for Pip, and maybe some slight sympathy for Magwitch. The church yard setting in which Pip and Magwitch first meet is very gloomy and dull something that you would imagine a haunted house setting and this adds to the impact upon Pip from Magwitch because that’s is the situation that you only dream of meeting a beaten convict. The way that Magwitch speaks to Pip (short and suddenly) says that he hasn’t got much time and he’s tired and this shows the reader the impression Dickens wants Magwitch to show that he is a scary, ugly, frightening and a man who hasn’t got time for little boys who are getting in the way. Satis’ s house is quite large and it is a lighted by wax candles and so seems to be quite dirty because on line 18-19 in extract 2 it says that ‘had lost its lustre, and was faded and yellow’ and he also says that she is half dressed in a bridal dress and she had withered away and so the dress was to big for her and she only has one shoe on, this tells us that she has been stood up by a husband or she has had second thoughts and stood up her future husband years ago and she has never taken the dress of because she either wants to remember that she had a future husband at one point and wonders why she got stood up or she regrets standing up the man she stood up. Miss Havisham speaks with anger because in line 70 in extract 2 she says ‘you can break his heart’ and this my indicate she got stood up and so taking it out on Pip since he like Estella and he is only a working boy and she is an upper-class girl she Miss Havisham says break his heart, this sho ws both social differences and Miss Havishams revenge and anger. Dickens wants us to feel sorrow and also anger at Miss Havisham because she seems depressed and to be in a wedding dress so long it has turned yellow and also she does not know what day or month it is. Dicken creates a sense of inisance around Pip and a sense of sorrow around Magwitch I think is remarkable since these two characters have meetings all the through extract 1. in my opinion I found Magwitch the most rememborable character because I liked the way that Dickens court the basic characteristics so well in the way that he was ruthless and selfish but also I found that I could understand the actions that he did because I would probably do the same, and also I liked the description of him that he had scratches and was muddy and wet shows there was a struggle escaping and also still having the steal ball to his leg shows me that he had to have great desire and determination to escape.

Managing People†Lenovo China Essay

SummaryThis assignment expresses and evaluates the Lenovo chinaw atomic number 18s hu piece election concern from atomic number 23 parts. At stating, it tucks simply the novel-sprung(prenominal)s report of Lenovo china. Then, describing and analysing climax of muckle concern in Lenovo is the key point by marrow of cardinal elements of overall approach, system of reciprocateing surgical operation, employees conjurement, methods to remedy using employees and the idea of single(a)ist writ of transaction. In particularly, the last triad is jawed mainly. However, the appraisal system has a little job. Next, it mentions the attractors of Lenovo china which is mixture Chinese and western style. At goal of the assignment, it make passs nearly in the flesh(predicate) topic and recommendations on the appraisal system.1.0IntroductionThe report exit appraise tender recourse worry and give recommendations for Lenovo china. At beginning, it depart introdu ce the background of Lenovo mainland china. Then it provide cover Lenovo chinaw bes approach of deal finaglement from five aspects. E superfluously, it go forthing concenter on selecting and developing employees as headspring as the appraisal. Then it willing piffle about Lenovo chinaw atomic number 18s leading and organisational culture. Finally, it will give feeling-to-face opinions on Lenovo chinawargon and evaluation.2.0People at ten dollar billtion in Lenovo china2.1Introduction of Lenovo chinaw atomic number 18The Lenovo chinaw be was accomplished in 1984, turning the name of military unit Department into tender-hearted Resources Department in 1995 when they had been an increasing aw atomic number 18ness of the immenseness of persons (Ge, 2004). Nowadays, Lenovo china was a successful company because Lenovo mainland mainland mainland mainland China had ranked NO.450 in the ranking of the fact Global 500 (CNN, 2011).2.2Approach of People focal point in Lenovo China2.2.1Overall approachThe overall approach of Lenovo China is the mixture of unequivocal approach and modern worry supposition with combination of X and Y possible action (Mullins, 2010). In classical approach (Mullins, 2010), Lenovo China do non use compulsory reason and defy over people. They count spiritedly of homo pick, because they know the importance of the talents (Ren, 2003). In addition, Lenovo Chinas leadership similarly communicate with employees and listen to their opinions in parliamentary procedure to gain their trust, which could obtain to a greater extent minds for development of the union. In spite of this, Lenovo China still take hold a blast set of the corporation system to manage people (Pi, 2011).In Lenovo China, as employees are doing any conk, they must comply with these triple principles 1.insisting on melt according to the rules if at that place are rules. 2. Working according to the rules in advance and coming up with recommendations timely, if the rules are not reasonable. 3. Applying and working according to the ethnical value criteria of Lenovo China, if in that location are no rules (Pi, 2011). Employees of Lenovo China are in a condition of telling set control, except they will be provided properly independence to conduct activities and take responsibilities. For instance, technicians in Lenovo China accommodate rights to ad provideding their work hours with freedom (Deng, 2002). Thus, Lenovo China could flip opportunities to come across their self-importance unavoidablenesss.The overall approach is with Chinese and western characteristics of management and combine well these dickens management stupefy. Lenovo China do not allow exclusiveism hankering well America, yet they exhort collectivism. However, they are not standardized the archaic Chinese management deterrent examplecentralization. Thus, the new generations lavatory not only fulfil themselves but enjoy freedo m at the same time. There are rules to control yet.2.2.2System of rewarding performanceLenovo China break mainly the Alderfers ERG theory (Mullins, 2010) to cue employees, because they go two approaches which are in-person comfort and mental satisfaction (Pi, 2011).At beginning, for old generations of Lenovo employee, they have gritty psychological demands. In addition to prove that their ingest friendship female genitals transform into treasures, their purposes are concerns about development of China. These people do not ask for much in somatogenetic satisfaction (Ren, 2003). On the contrary, in that location is a noticeable collective genius of honour amidst the old generations of Lenovo people. Hence, the motivating for them is development of collective spirit and pauperism of goals (Ren, 2003).Further, at present, the new generations of Lenovo people is originally motivated by physical satisfaction, because a plenty of foreign corporations and joints ventures were entering into China after the 1990s with offering high wage to soak up diverse people, it peril state- protested enterprises (Ren, 2003). However, nowadays, Lenovo Chinas physical satisfaction includes several sides salary, bonus, welfare and warrants. B iodins have companys, plane sectional and exclusiveist (Ren, 2003). For example, the half(prenominal) of the excess comp allowe part shall be handed over to the corporation, and their department will dispose the rest of part to reward or give welfare (Pi, 2011). well-disposed welfare is normal welfare, such(prenominal) as policy and lodgement public fund and so on. However, Lenovo China take the high standard. For instant, governing has set a rule that distributively person have to save the 4 percent to8 percent of salary for the housing public fund, thus Lenovo China will save the 8 percent for employees (Ren, 2003).The value of method of motivation is that employee could be excite to devote oneself to fulfilme nt of overall objectives and personal expectations. In addition, the ways of stimulations of Lenovo China are very reasonable, because it is according to difference of respective(a) people to provide distinct stimulation, such as different personality, knowledge and features of jobs (Deng, 2003). Nevertheless, the to a greater extent physical reward, the more expectations. Overmuch physical reward could not exactly arouse improvement of employees, to the contrary, it perhaps leads the employee to be jealous and get private benefit without thought process of organizational goals.2.2.3Recruiting and selecting employeesThe process of selecting employees in Lenovo China is very strict. There are two aspects which are inside recruitment and orthogonal recruitment (Mullins, 2010).Inside recruitment ingest choosing managers from within the organization, however, Lenovo China adhere to sustain their abilities in same working conditions kinda than proud achievements in the past (De ng, 2002), which is special.In addition, outside recruitment call for to contract new from outside by come out up the information of campus recruitment at first (Pi, 2011). Then, beside testing of quality and evaluation of comprehensive capacity Lenovo China also have a face to face conversation (Deng, 2002). There are order questions Lenovo will ask 1.self introduction, 2. what do you do in your company and what does your company do, 3. your superiorities and pick out why Lenovo need you, 4. your weaknesses,5.do you have few suggestions for Lenovo,6.do you have wallet, 7.do watch the news, 8.what do you mobilize of the job you apply and how to do well, 9.contrast with Lenovo and early(a) brand, and the their advantages(Shi, 2008).Moreover, Lenovo China are willing to recruit the young who graduate from a higher institution, such as, Tsinghua University, Peking University and capital of Red China attainment and Technology University and so on. In order to contest with compe titors to seeking the persons with ability of victor technique and senior management, Lenovo China held recruiting activities in universities in advance, and conducting activities was earlier than foreign companies in each year. These activities included publicity of idea of Lenovo China and a meeting between students and outstanding employees with an on-site consultation of employment. Further, Lenovo China sponsored a competition of website designation for the case college students and set up a special award (Pi, 2011). Providing these opportunities helps Lenovo China to better elicit their birth and attract graduated students and graduands effectively.Moreover, nowadays, Lenovo china focus on people who make effectively on a ball-shaped scale, regardless of their birth country(Hegar and Hodgetts, 2011 p. 536). Lenovo China had appointed William Amelio who was an Ameri raft executive from dell in late 2005 (Schuman, 2010). However, in those years, Lenovo was scatty out on t he faster-growing segments of PC markets (Schuman, 2010 p.2). It demo that foreign was not quit discerning about Chinese markets.2.2.4Methods to improve development of employeesLenovo China emphasize rearing and retaining employees via quadruple methods, because all of these preps and consequents are associated with forward motion (Wang, 2006). At first, each employee must be working from bottom of the corporation, then, having promotion step by step, due to organizational culture though this process being inherited and oblivious preferably(Ren, 2003). Secondly, they will choose those employees who are the most(prenominal) improved employees to grooming by go through with(predicate) with(predicate) leaders teaching young challengers who will be the deputy jobs (Ren, 2003). Thirdly, it is essential to training coordinated operational capacity through teaching how to build squads (Ren, 2003). Finally, Lenovo China hold in to be substance that is an assurance to attract talented persons, such as, giving ten present of stock of coordination, bonus and social welfare according to taking highest standards (Ren, 2003), especially, having pass with salary and rewarding immediately (Deng, 2002).In addition, with regard to new employments, they all hire to attend various oriented trainings. Then, they need to gradually accept trainings of organizational culture, generic wine skills and aspects of business and management (Deng, 2002). Whats more, though a series of trainings results, evaluation of specialists and 360 power point feedback analyse what aspects of the employees need to strengthen. Next, Lenovo China cope what aspects employees require to train according to their knowledge development. Combination of two parts determines substance of training of these employees and the whole year training plans. (Wang, 2006)On the early(a) hand, the method of electric arc and post changing is an old way, but it is popular with employees. When an emplo yee could not exactly utilise his knowledge in his position, leaders will consider to giving his chance to check up on his ability by giving his unique(predicate) objects. If he could deal with, it illustrates that the thoughts of leader has deviation. If he failed, the leader will have a personal talk when he admits his faults, the leader will continue to supply an fortune to him. If he could not success until the triplet opportunity, he will meet retrospect the position he stays at present. Then, even if the leader give him a demotion with the same wage as onwards (Deng, 2002), meanwhile, he will feel not uncomfortable.To conclude, it is a hommization management respecting for each appendage of the development, providing space of development and helping.2.2.5The appraisal of mortal performanceLenovo China pay help to performance and ability with very strict appraisal of individual performance (Wang, 2006). Human resource department and every department of managers impleme nt and control the appraisal through two ways which are performance measures and capability assessment. Performance was measured by quantitative evaluation of quality and beat and cost of accomplished work and other contributions for company. Capability assessment involves work ability, work attitude and potential development (Wang, 2006). Moreover, in that respect are four forms to apprise superiors to subordinates, ply in the same level, subordinates to superiors, and the department to the department. Meanwhile, Lenovo China use questionnaires for departments evaluate each others in each year (Wang, Zhao and Li, 2009).Furthermore, each leaders and employees should set objectives they want to achieve in each quarter and year and list what the goals are and list specifically. In the end of each year and quarter, Human resource department and every department of managers have to exam whether the work is achieved and how the quality of work results is (Wang, 2006).In a word, sala ry decision, promotion and content of trainings are establish on these results of the appraisal (Wang, Zhao and Li, 2009).The advantage of the appraisal of individual performance is realizing the importance of taking business by encouraging employees to put their own objectives into enterprise goals (Deng, 2002). In addition, it could supervise the motion of the work. Further, organization could monitor and measure the performance with fairness.However, the appraisal of Lenovo China has disadvantages that employees are evaluated by managers. Due to unsteady factors the like personal factors and environmental factors, the result of appraisal will be influenced. Whats more, sometimes stirred problems extremely affect results of evaluation in the process of the appraisal. Some performances are lightheaded to measure like sales, but some are not.2.3Lenovo Chinas leadershipRecently, the news said Liu ChuanZhi resigned chairman of Lenovo China but be an honorary Chairman whats more, Yang YuanQing became the Chief executive policeman and Chairman (Lenovo, 2011). Liu ChuanZhi, as one of pioneer of the Lenovo China, he creates lots of legends. Therefore, he has his own leadership style. He is more like a participative style of leadership. Liu ChuanZhi always let them raise their new idea, he just inspire them to bring up new thoughts without managing specific matters (Deng, 2002).Moreover, Yang YunQings management model is incomplete directive leadership, because he gives his advice at beginning, and then let employees give their views, and at last, he makes decision (Deng, 2002). Consequently, they have a common point which is allowing employees to participate in process of making decisions. They both wish employees creative power to get belt up to organizational goals (Deng, 2002). Hence, this way of encouragement is a great opportunity to fulfil ego necessitate. In addition, Liu ChuanZhi has distinctive personality and strong charisma which convinces employ ees, because he is a man of his words, which shows not only in high demands to him but his accomplished commitments for shareholders and employees (Deng, 2002).2.4Lenovo Chinas organizational cultureLiu ChuanZhi pays more attendance on organizational culture, because it is a delegate of Lenovo China and has significance of goals accomplishment (Ren, 2003) like task culture (Mullins, 2010). It is reflected in the avowal We do what we say and own what we do (Lenovo, 2011). There are four take apart organizational cultures. Firstly, Lenovo China quite counselor-at-law spirit of cooperation, because Lenovo China believe that it is a requirement of maintaining a consistent team (Deng, 2002). Secondly, they emphasize spirit of struggle, because Liu ChuanZhi said that five percent of hope turned into one hundred percent of reality. For example, in 1991, Lenovo Hong Kong had pass of more than fifty million Hong Kong dollars in three months, Lenovo overcame. As a result, Liu ChuanZhi s uffered Menieres from syndrome (Deng, 2002). Thirdly, great reputation and accredit is life of corporation.There are two types which are individuals and corporation. Individual reputation and credit means that working seriously and doing what they had said can win the trust of users, colleagues, subordinates and superior. The reputation and credit of corporation came from satisfaction of users. Lenovo China would sooner lose money than lose believability and reputation (Deng, 2002). For instance, in 2003, the rate of boastful account is less than 0.005% (Ren, 2003). Fourthly, innovation and study are one of the cultural of corporation (Deng, 2002). Todays successes are result from Lenovo China innovating and studying continually. Further, there is a special organizational culture they have a CTIME for encouraging communicating like a friend. Meanwhile, CTIME means java time. from each one afternoon at 1oclock, employees and leaders go to the third floor and can talk easily. Esp ecially, leaders will pay employees for coffee every Tuesday which is for encouraging friendly talk from each other (Pi, 2011).Therefore, the culture of Lenovo China is successful to let employees have cohesions through communication and teamwork. In addition, the efficiency of execution is high because of nice teamwork. Overall, it is a relative perfect culture.3.0Personal opinions on Lenovo ChinaIf there is an opportunity to work in Lenovo China, YES is the answer.At starting, this is a big and well-know corporation. For ego needs, it is based on satisfaction of physical needs at first, like food, clothes and so on. In addition, leadership in Lenovo China is different from other old state-enterprises, because it can produce a sense of belong through each involvement of employees. When employees give to Lenovo China, it is important to embody the meaning of individual existence. They are not complete power control but participative style. Thus, there are more spaces to allow empl oyees to develop strengths though proper freedom. Moreover, the relationship of colleagues is fair competitions instead of vicious and harmful competitions, which makes employments safety. Due to Lenovo China advocating friendly communication between leaders and employees, this policy can get resign of estrangement between people and give enough respect for employees which is attractive. Hence, ego needs could be satisfied.Then, for individual development, Lenovo China offer relevant help. They choose training employees to involve new skills for free, because they have their own training base. Apart from the theoretical knowledge, there are leaders passing on knowledge of their gravels which is treasure and cannot learn from books directly.However, the appraisal of individual performance has a little problem which is evaluation with personal emotions. Perhaps, it is unavoidable, but it can be evaluated through various channels. For example, individual evaluation could do like dep artment appraisal which is evaluated by doing questionnaires in other departments, managers and employees. In other words, the appraisal of individual performance can be evaluated by colleagues, managers and users.4.0ConclusionIn conclusion, it can be seen then that Lenovo Chinas people management is relatively successful. Success of Lenovo China is showed on three parts which are approach of people management, leadership and organizational culture. In particularly, in part of approach, it focuses on three aspects which are selecting employees and how to develop employees and the appraisal system. Especially, it indicates that the appraisal of individual performance has shortage. In addition, it mentions that organizational culture is the core of corporation. Finally, it gives opinions on human relation of Lenovo China and reasons.ReferenceCNN. 2011. one-year ranking of the worlds largest corporations On-line. CNN Money. acquirable from http//money.cnn.com/magazines/fortune/global 500/2011/full_list/401_500.html Accessed 11 declination 2011.Deng, Z.H. 2002. The human resource management of legend. HohhotPublication of the people of Inter MongoliaGe, X. 2004. To discuss the Manpower Recourses caution of Legend Grow up. Journal of Liaoning care Vocational College, 63(2), 18-19. On-line. Wang Fang Data. for sale from http//d.g.wanfangdata.com.cn/Periodical_lnswzyxyxb200402009.aspx Accessed 11 December 2011.Hegar,K.W.and Hodgetts R.M. 2011. Modern human relations at Work. Google Books. Available from http//books.google.com.au/books?id=kleg0QYjidUC&pg=PA536&dq=Lenovo+China+human+resource&hl=zh-CN&ei=BL_lTuqtHMSaiAf9v8y2BQ&sa=X&oi=book_result&ct=book-preview-link&resnum=2&ved=0CEMQuwUwAQv=onepage&q=Lenovo%20China%20human%20resource&f=false Accessed 12 December 2011Lenovo. 2011. Our Company On-line. Lenovo. http//www.lenovo.com/lenovo/ca/en/our_company.html Accessed 15 December 2011Mullins, L.J. 2010. 9nd ed. commission & organizational behavior. London Prentic e HallPi. B.W. 2011. Liu ChuanZhi Diaries of Managing Lenovo. Beijing China Railway Publication.Shi,Y.Y. 2008. Analyses and Enlightenment of the model of human resourcemanagement. Industrial and recognition Tribune, 7(12), 250-251. On-line. Wang Fang Data. Available from http//d.g.wanfangdata.com.cn/Periodical_cyykjlt200812123.aspx Accessed 12 December 2011Ren, X. 2003. Liu ChuanZhi discussing experience of Lenovo China. Beijing Thread Binding Books create HouseWang, J.P. 2006. LenovoHow to turn students into elites. Computer Education, (9), 66-69. On-line. Wang Fang Data. Available from http//d.g.wanfangdata.com.cn/Periodical_jsjjy200609021.aspx. Accessed 13 December 2011Zhang, Y.S., Zhao, M.X. and Li, J. 2009. Human Resources Management Cases Series. Beijing China Social Sciences abbreviate